Our guarantee to all customers: If you are not happy with your order, you can return it for a refund within (30 days of delivery) and receive a refund. If your order arrived damaged or broke shortly after being used, we will replace it.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item(s) must be in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase (order confirmation email).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us.
It may take some time before your refund is officially posted by the credit card company.
Next contact your bank. There is often some processing time before a refund is posted.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Cloak and Cloth, 706 Baker Ct., High Point, NC 27263, United States
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Cloak and Cloth, 706 Baker Ct., High Point, NC 27263, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Please contact us about it. We don’t guarantee that we will receive your returned item.