FREE SHIPPING ON ORDERS OVER $30

Return Policy

 

OUR 30 DAY RETURN & REFUND POLICY
All products come with a return warranty for 30 days from purchase. If it has been more than 30 days, please note that we reserve the right to refuse your return.

If you don't like your purchase, you must return it to us to receive a full refund. You will be required to pay for shipping to us.

If you received the wrong item, we will send you the correct item without requiring you to return anything. 

If the item is defective we will replace it without requiring return. 
For defective or faulty products, please take photos or videos and email us at support@cloakandcloth.com

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product. If the products are damaged, we do not accept returns.

Please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please make sure you send the item back as a gift as we don't cover custom fees for returns)
It can take up to 1-2 weeks to receive your return and process your refund. Please be patient, we will refund you as soon as possible.
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@cloakandcloth.com

Can I cancel my order after is has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. But, yes you can cancel your order BEFORE it has been processed and/or shipped. Please contact us right away.

 

In order to return your order, please follow the steps below:
Email Us: support@cloakandcloth.com
or
Call Us: 1-(800)413-8651
Let us know you would like to return your order. We will take care of you from there.